Privacy Policy

Last updated October 5, 2026. SF Crew is operated by Zellon LLC. Questions or privacy requests: hellosfcrew@gmail.com.

Information we collect

We collect your phone number, name, membership status, and messaging preferences. If you connect an existing membership, we collect your email and payment reference. We also store the room listings, photos, search preferences, optional social-profile links, introductions, messages, and reports you provide, along with consent records and service delivery logs.

How we use it

We use this information to activate membership, verify access to an existing membership, publish openings to members, match room searches, relay conversations, provide support, and investigate abuse. Paying for membership does not verify a person’s identity, a listing, or the safety of a housing arrangement.

Who can see information

Listings and the profile details you choose to include are visible to other members. Introductions and conversation messages are shared with their intended recipients. SF Crew relays texts without displaying your personal phone number to the other member, unless you include it yourself in a message or listing. Administrators may access records to operate the service, resolve support requests, or investigate reports.

We use service providers for hosting and storage, text delivery through Twilio, payment processing through Stripe, and membership email delivery through Resend. These providers receive the information needed for those functions. Stripe handles payment-card details; SF Crew stores payment references and membership status rather than full card numbers. We may disclose information when required by law or necessary to protect people and the service.

AI-assisted housing texts

When the AI helper is enabled, we use OpenAI to interpret housing requests. It receives the request with common sensitive details removed, limited recent task context, and relevant form answers. Verification codes, payment records, and messages explicitly addressed to another member are handled outside the AI helper. Please do not include secrets or sensitive personal information in a housing request. The helper can misunderstand a request; review the post, person, and wording shown before confirming a change or message. You can use the website instead. We retain task state and action logs to operate and troubleshoot this feature, and OpenAI processes requests under its applicable data controls.

Remembered housing preferences

We save supported housing preferences you share in searches—areas, monthly budget, timing and housing type—in a private profile, with up to 20 changes to those preferences. We use recent preferences as editable starting points, not permanent requirements. New requests take priority; old move-in dates are not reused. We do not copy private member-to-member messages into this profile. You can review your preferences in your account or text “what do you remember about me”, start a fresh search without them, or say “forget my housing preferences”. Forgetting this profile does not cancel a saved search or text alerts, or erase separate service and conversation records.

Text messaging privacy

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile numbers and messaging consent are not sold, rented, or transferred to other businesses for their own promotional campaigns. Service providers may process this information only to provide our service.

Product feedback

Feedback you submit is stored with your account, category, submission time, and the page or text channel it came from. The SF Crew team uses it to review problems and improve the service. Feedback and internal review notes are not shared with other members.

Your choices

Reply STOP to stop texts, HELP for assistance, or email us. Text opt-out does not cancel your membership. You can pause searches, close openings, and update your optional profile details. Contact us to request access, correction, or deletion of your information; we may need to verify ownership before acting. Records needed for payment reconciliation, security, disputes, or legal obligations may need to be retained.

Storage and security

We retain account and service records to operate your membership and resolve support, safety, and payment issues. Closing a listing or stopping texts does not automatically erase stored records. We use access controls and authenticated service connections, but cannot guarantee absolute security. Do not send identity documents, financial-account details, or other sensitive material in listings or member chats.

Cookies and changes

The website uses session cookies to keep you signed in. External social links and payment pages follow their own privacy policies. We will update this page when our practices change and revise the date above.